Chromebooks

Every student, K - 12, at Newark Charter is assigned a Chromebook for school use. At the start of each school year, families must pay the annual $30 Chromebook Accidental Protection Plan fee. Details on the Accidental Protection Plan can be found below, along with some helpful tutorials and troubleshooting tips.

Chromebook Initiative

We are pleased to provide students in grades K-12 with a school-issued Chromebook to support student learning.  The school-issued Chromebook is for instructional purposes for the duration of the school year both in and outside of school. We need your support and partnership to ensure implementation goes as smoothly as possible.  In an effort to educate students and families we have prepared a brief video outlining logistics, expectations, and policies.  Chromebooks will be distributed to students on material distribution days to those students who have completed the review of the video, policy review and have paid the Chromebook Accidental Protection Policy fee.

**Note – Failure to pay the fee will result in their device becoming inactive.

Make the Payment

Please note, your payment indicates that you have viewed the video and have read and understand the four policy documents above.

Chromebook Troubleshooting

While we hope that every Chromebook works perfectly, there may be times when you or your student encounters problems. The following tips can help solve most common issues. Please try these tips before contacting NCS Support.

Clearing Cookies and Cache

If your Chromebook is not performing properly, or you are experiencing login issues, you can clear your cookies and cache to see if that helps.

  1. At the top right, click the three vertical dots > More tools > Clear browsing data.

  2. Next to "Time range," select All time.

  3. Select Cached images and files and Cookies and other site data. Deselect the other types of data.

  4. Click Clear data.

  5. Try reloading the tab with the error.

Resetting a Chromebook

Occasionally, it may be necessary to reset the chromebook. Resetting the chomebook has been shown to fix the following issues:

  • Chromebook not charging or powering on

  • Slow wifi speeds

  • Camera not working

  • Audio issues

Resetting a chromebook is fast and easy.

  1. Log out of the chromebook

  2. With the laptop plugged in, press and hold the “refresh” button. (The refresh button is the circle arrow along the top row of keys, 4th from the left). While holding the refresh button, press and release the power button on the side of the laptop. Then release the refresh button. Wait 30s then try the power button again.

Print From Home

Connect a printer with a USB cable:

  1. Plug the cable into your printer, and then plug the other end into your Chromebook

  2. Open your Chromebook’s settings (gear icon) and type “print” into the search box

  3. Select “Printers,” and then click the blue “Add Printer” button

  4. Click on your printer’s name, and click the blue “Add” button to finish

  5. Type Ctrl-P from any browser tab or look for the “Print” command in any app

Connect a wireless printer:

  1. Ensure the printer is on and connected to the same Wi-Fi network as your computer

  2. Click the clock in the lower-right corner of your Chromebook’s screen

  3. Then click the gear-shaped icon to open its settings

  4. Type “print” into the search box at the top of the settings panel

  5. Select “Printers,” then click the blue “Add Printer” buttonClick on your printer’s name in the list that appears, and click the blue “Add” button to finish the pairing

Getting to Know Chrome OS

Learn how to add a bookmark, pin to shelf and split the screen.

Having Access Issues? Watch this video

This video is to inform families how to log in and out of the Chrome browser in order to access education materials.